Customer Satisfaction Guarantee

At Design Works Unlimited, Every product we sell is handmade with love in Troy, Pennsylvania. Therefore, no two items are completely the same which makes each item original and unique to you. Our goal is for you to love your products and be proud to display and use them. We are committed to providing the highest level of customer satisfaction. We understand that purchasing products online can be a daunting task, which is why we have implemented a Customer Satisfaction Guarantee to ensure that you are completely satisfied with your purchase.

Our guarantee is simple: if for any reason you are not satisfied with your order, we will work with you to make it right. Whether it's a quality issue, a customization error, or simply not meeting your expectations, we are here to help.

Here's how our Customer Satisfaction Guarantee works:

1. Quality Assurance: We take pride in the quality of our products. Each item is carefully crafted using top-notch materials and attention to detail. If you receive a product that is damaged or defective, please contact our customer service team within 7 days of receiving your order. We will arrange for a replacement or refund, depending on your preference.

2. Customization Accuracy: Personalization is at the heart of our business. If there is an error in the customization of your product, please let us know within 7 days of receiving your order. We will promptly correct the mistake and send you a replacement at no additional cost.

3. Exceeding Expectations: We strive to exceed your expectations with every order. If you feel that your purchase did not meet your expectations, please email customer service within 14 days of receiving your order. We will work with you to find a solution that leaves you completely satisfied.

4. Hassle-Free Returns: If, after working with customer service, you are still not satisfied with your purchase, we offer hassle-free returns. Simply return the item in its original condition within 30 days of receiving your order, and we will issue a refund for the full purchase price.

Our Customer Satisfaction Guarantee is our commitment to you, our valued customer. We want you to feel confident in your purchase and know that we are here to support you every step of the way. If you have any questions or concerns, please don't hesitate to email our customer service department. Your satisfaction is our top priority.